Here you will find answers to the most frequently asked questions about ordering, shipping, returns, and more. If you cannot find an answer to your question, please feel free to contact us.
Didn't find an answer to your question?
You can place an order by browsing our products, selecting the appropriate size and color, adding the product to the cart, then completing the purchase from the cart page by entering shipping details and choosing a payment method.
You can cancel or modify your order within two hours of confirmation. After that, the order will be in preparation and cannot be modified. Please contact us immediately via phone or WhatsApp to make any changes.
There is no minimum order value. You can purchase any amount you want.
Orders are typically delivered within 2-5 business days in Cairo and Giza, and 3-7 business days for other governorates. The duration may vary depending on location and logistical conditions.
Shipping fees vary by location and order weight. Free shipping for orders over 500 EGP. You can see the exact shipping cost during checkout.
Yes, once your order is shipped, we will send you a tracking link via SMS or email. You can also track your order from your account on the site or from the "Track Order" page.
Yes, we ship to all governorates in Egypt through reliable shipping companies. Delivery time and shipping fees may vary by governorate.
You can return or exchange products within 14 days from the date of receipt, provided the product is in its original condition, unused, and with all accessories and tags. Returns will not be accepted for products that have been worn or washed.
The buyer bears the shipping costs in case of return, except in case of a product defect or an error in the order from our side.
Please contact us by phone, WhatsApp, or email within 14 days of receiving the order. We will guide you through the return or exchange process and provide you with the return address.
Refunds will be processed within 7-14 business days after receiving the returned product and verifying its condition. The refund will be made using the same original payment method.
We accept cash on delivery (cash to the driver), and online payment via credit cards (Visa, Mastercard) and digital wallets. All online payments are secure and encrypted.
Yes, we use SSL/TLS encryption protocols to protect your data. We do not store credit card information on our servers. All payments are processed through secure and certified payment gateways.
Yes, a detailed electronic invoice will be sent to your email once the order is confirmed. You can also download the invoice from your account on the site.
Each product contains a detailed size guide you can refer to. You can also compare your measurements with the size chart available on the product page. If you are unsure, you can contact us for assistance.
We continuously update our inventory. Products displayed on the site are usually available, but if unavailable we will contact you immediately to suggest an alternative or refund.
Unfortunately, out-of-stock products cannot be ordered currently. You can enable notifications to be notified when the product is available again, or contact us to inquire about the expected availability date.
No, you can shop as a guest without creating an account. However, we recommend creating an account to easily track your orders, save shipping addresses, and benefit from exclusive offers and loyalty program.
Click "Forgot Password" on the login page, enter your email, and we will send you a password reset link via email.
We are currently developing a comprehensive loyalty program. At the moment, we offer discount coupons and exclusive offers to our valued customers via email and SMS.
Our customer service team is available to answer all your inquiries from Saturday to Thursday, 9 AM to 6 PM.
Call Us
01204062220
01551231516
info@montagowear.com